help
Help Center – Lunavid
Welcome to the Lunavid Help Center.
Here you can find quick answers to the most common questions.
1) Orders & Shipping
⦿ When will my order be shipped?
Orders are processed and shipped within 1–3 business days.
⦿ How long does delivery take?
Delivery normally takes 7–14 business days depending on the product and location.
2) Order Tracking
⦿ How can I track my order?
Once your order is shipped, you will receive a tracking number via email/SMS to follow the delivery status.
3) Changing or Canceling an Order
⦿ Can I change or cancel my order after placing it?
If your order has not been shipped yet, changes or cancellations may be possible.
Please contact us through the Contact Us page.
4) Product Issues
⦿ What if my item arrives damaged or defective?
If there is an issue, please send us photos within 24 hours of receiving the package so our support team can assist you.
5) Payments
⦿ What payment methods do you support?
We offer secure online payments through trusted gateways.
6) Contact Support
If you still need help, feel free to reach out:
